OverDrive Support Form

As of January 1, 2021, the WLS Help Desk is no longer providing patron support. Patrons will be redirected and encouraged to contact their home library. This measure is being put in place to help improve the support structure which has been designed to help library staff. Find your local library’s contact information here.

For patrons who do not know or remember their PIN, if you have an email address on file with your library card you can use the “Forgot your password?” form on the WLS Online Catalog, https://catalog.westchesterlibraries.org/eg/opac/password_reset, to reset your PIN. A few minutes after you submit the form you will receive an email with a link to change your PIN.

If you are receiving the following message:

Library server message – blocked

Your library card could be expired or exced $25.00 in fines. You will need to contact your library to address this.

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